Are you tired of dealing with slow computers, network issues, and other tech problems? At Connexium, we’ve got you covered. Our Tech Support services are designed to keep your technology running smoothly so you can focus on running your business. Let us take care of the tech stuff so you can get back to what you do best!
By partnering with us for your Tech Support, you can rest assured that your technology is in good hands and that you have a dedicated team of experts working for you. Contact us today to learn more about how we can help streamline your business operations and take your technology to the next level.
We offer four tiers of Remote Monitoring and Management (RMM) plans — Bronze, Silver, Gold, and Platinum — each designed to provide the level of protection and coverage that’s right for you.
We offer blocks of support time that never expire, with 5, 10, 25, 50, or 100 hours options. The more time you purchase, the lower the hourly rate becomes, providing you with cost-effective and flexible support.
Regular: C$9.95
Features | BRONZE | SILVER | GOLD | PLATINUM |
|---|---|---|---|---|
INCLUDED FEATURES | ||||
Remote Assistant Software | ||||
Weekly Computer Backup (3) | ||||
Ransomware Detection | ||||
Enterprise Edition of Bitdefender Anti-Virus | ||||
Advanced Weekly Computer Backup (12) | ||||
Enterprise Password Manager | ||||
Technician or labour time | ||||
*Please note that our Remote I.T. plans do not include labour or technician time. Additional fees may apply for on-site support or technical assistance beyond the scope of the Remote I.T. services. Please note that our plan prices are per endpoint or computer. This means that if you have multiple endpoints or computers requiring our services, you must purchase a plan for each one.
This tool is a key component of our Remote Monitoring and Management (RMM) services, as it allows us to provide fast and efficient support to our clients.
This service is a crucial component of our Managed IT Services. Essentially, it involves taking regular backups of your computer’s files and data and storing them in a secure location. This ensures that in the event of a system failure, data loss, or other disaster, your important files can be easily recovered and restored to their previous state.
Ransomware is a type of malware that encrypts your files and demands payment to restore access to them. With our Ransomware Detection, we use advanced technology to monitor your systems and detect any signs of ransomware activity, such as unauthorized encryption attempts.
Our enterprise edition of Bitdefender Anti-Virus provides a high level of protection against malware and other threats, making it an essential component of any comprehensive IT security strategy.
Our Advanced Weekly Computer Backup includes 12 backups, which are stored in rotation. This means that you can restore your computer to a specific point in time from any of the 12 previous backups, providing added protection and flexibility for your data. With more backup versions available, you can be sure that you are not at risk of losing important data, even if a problem occurs over an extended period of time. This is particularly useful for businesses that rely heavily on their data and need to ensure that it is always available and secure.
At Connexium, we use Bitwarden’s Enterprise Password Manager solution, which provides robust password management capabilities along with advanced security features such as end-to-end encryption and compliance with various industry standards.
Our managed IT plans do not include any labor or technician time. This means that any support or assistance will require time to be billed. By purchasing a bloc of time upfront, our customers can ensure that they have access to the support they need, without any unexpected bills or delays. Plus, since the time never expires, it can be used whenever it’s most convenient for our customers.
At Connexium, we offer four comprehensive managed IT service plans: Bronze, Silver, Gold, and Platinum. Our Bronze plan includes live monitoring and the Remote Assistant Software, while the Silver plan adds a Weekly Computer Backup with 3 versions stored in rotation. The Gold plan offers additional Ransomware Detection and an Enterprise Edition of Bitdefender Anti-Virus. The Platinum plan includes all the features of the previous plans plus 12 versions of the Weekly Computer Backup and an Enterprise Password Manager. Choose the plan that suits your needs and enjoy the peace of mind that comes with having your IT systems expertly managed by Connexium. *Please note that our plans do not include time and labor.
At Connexium, we offer blocks of support time that never expire, with 5, 10, 25, 50, or 100 hours options. (Contact us for rates) The more time you purchase, the lower the hourly rate becomes, providing you with cost-effective and flexible support options. You can always use our pay-per-use option at the regular rate with no obligations.
We’ll start by discussing your goals and expectations (known as the scope of work), and then let us take care of the rest. Your employees can even call us directly if they have an issue, freeing up time for your managers. Our team of experts will handle all aspects of your IT needs, from remote monitoring and management to troubleshooting and support. Let us handle your IT needs so you can focus on growing your business.
Contact us today to learn more about our Tech Support services and how we can help your business.